CLINIC POLICY

Client Code of Conduct: Pleasant View Veterinary Clinic, LLC seeks to continually provide a welcoming and safe environment which ensures trust and respect for all people and pets. We have a zero-tolerance policy for the following behavior(s):

Profanity, verbal abuse, malicious or harmful statements about others, or disrespect directed at a person or pet. This includes any form of harassment, discriminatory comments, intimidations, and/or threats.

In the event that your behavior is problematic or there is failure to comply with requests from our staff, we reserve the right to discontinue services immediately.

Safety: For your protection, and that of others, pets should be properly restrained by a leash or secure carrier upon arrival. Please NO retractable or bungee leashes.

Authorization/Payments: I hereby authorize the veterinarian to examine, prescribe for, and treat the pet(s) listed on the account. I assume responsibility for all charges incurred in the care of this animal.

I understand that payment is ALWAYS DUE IN FULL at the time of service. I recognize that financial concerns should be discussed PRIOR to exam and treatment. We accept cash, debit, credit cards, and checks. We also accept Care Credit & Scratchpay financing to help make the highest quality care accessible to all our patients.

Appointments: To allow for ample time for all patients, Pleasant View/Juniata Veterinary Clinic operates primarily by appointment. If you must cancel an appointment, we ask for 24 hour notice. For surgical appointments, we ask for a 48 hour cancellation notice. If it is after business hours, you may also leave a voicemail message to cancel your appointment. Giving us cancellation notifications allows the hospital to better utilize appointments for other patients in need of prompt veterinary care.

Failed Appointments: Deposits will be required to reschedule missed appointments without prior notification.

Late Appointments: If you arrive late for your scheduled appointment, rescheduling may be required.

Prescriptions: Pleasant View/Juniata Veterinary Clinic would be more than happy to fill your prescription medications. We kindly request 24 hour notice for needed prescription refills to avoid extended wait times.

Thank you for your cooperation. We look forward to serving you and your pets!